Events

Is there a total ban on cameras?

The bringing and use of unauthorized audio- and video recorders as well as cameras is highly prohibited. It is forbidden to record either audio or video material, publish reports and the outcome of the events without accreditation, broadcast the material on the internet and other media sources or use it for commercial purpose.

Can I bring my own food and drinks into the venue?

Guests may not bring any food and/or beverage items into the O₂ World. Exceptions are made for customers with specific dietary needs due to medical conditions. Required is the presentation of a medical certificate or an appropriate ID. Nourishments for infants and young children are allowed as well.

Are children under 16 allowed to attend a concert or sport event without their parents\' company?

Children younger than 16 must be accompanied by a parent.

Do concerts always have a support act? If so, where can I obtain information?

It is not always known if there is a support act and who it will be. Check out our website shortly before the event takes place. Usually you can receive further information clicking on Events & Tickets and the event you are looking for. You can also inform yourself by calling our ticket hotline +49 (0) 30 / 20 60 70 88 99.

What times do doors open for an event?

Usually doors open two hours prior the start of the event. Depending on the event minor deviations are possible. Admission is only possible with a valid ticket that loses its validity leaving the arena.

How can I receive information on current events?

Our website provides information about all the events on presale. Just check under Events & Tickets.

Tickets

Can I use the public transport with my ticket?

Usually, tickets are not valid for the use of public transport. Eventually this can be possible in exceptional cases. Call our ticket hotline +49 (0) 1803 20 60 70 for further information.

Can I reserve tickets for an event prior to the start of its presale?

No.

How can I get a refund for tickets of cancelled or rescheduled shows?

In general, refunds are offered by the ticket agency where you purchased the ticket.

What are O₂ Blue Tickets?

Using the Blue Ticket O₂ offers their customers many advantages concerning the events in the O₂ World. O₂ clients benefit from a separate entrance – the Blue Lane - and the O₂ Blue Room, a particular room with food and beverage supply designed by O₂. Additionally, O₂ clients can purchase special tickets for events in the O₂ World: An amount of tickets for specific events will be reserved for registered O₂ clients and can be bought already prior to the start of the official presale. Tickets for already sold out concerts can also be purchased.

Where can I get tickets for the events?

Using the link Events & Tickets on our website

- At the box office directly at the arena (on the right side of the main entrance)
Opening hours (on event-free days)
Monday to Friday 10:00 to 20:00
Saturday 10:00 to 14:00

At the box office you can pay your ticket cash, with debit or credit card.

- By calling +49 (0) 1803 206070

Getting There

Are there parking sites available at the O₂ World?

Currently there are 2,000 parking spots available around the arena which are useable only on event days and for a fee of 5 €. Normally, the parking lot opens one hour prior to admission.

Catering

Can I buy food and drinks in the arena?

O₂ World offers a wide variety of food and beverages. Check out our Catering for information on our outlets and the World Dinner Restaurant.

About the arena

Is the O₂ World located in the Low Emission Zone?

Yes. Further information can be found here.

Is smoking permitted in the O₂ World?

No. Inside the entire arena smoking is not allowed. However, there are terraces on every level where smoking is permitted.

Where can I buy merchandise?

There is a shop with merchandise on the left side of the main entrance. In stock are products of Eisbären Berlin, ALBA Berlin, Füchse Berlin.
Opening hours: Monday to Saturday from 10 AM until 6 PM and Sundays from 12 PM until 2 PM.

Is there a lost-property office?

Lost and Found objects are collected in the Arena Control Department that can be contacted under the following number: +49 (0)30-20 60 70 85 00.

Is there a cloakroom where I can leave my belongings?

Yes, there are several cloakrooms in the O₂ World, where you can leave your belongings. The fee is 2 €.

What am I not allowed to bring into the arena?

Weapons of all kinds

Objects that can be used as weapons or missiles, aerosol cans, any caustic or amphophilic substances, pressure tanks for
easily flammable gasses or for gasses with adverse health effects, except customary lighters

Glass containers, bottles, cans, plastic canisters, hard packages or other objects made of glass or any other breakable, brittle or particularly hard material;

Pyrotechnical material such as firecrackers, Bengal lights, smoke bombs, smoke powder, flares, sparklers etc.

Fire-hazardous objects, rods, sticks (to the exception of those carried by the walking impaired showing documents identifying them as disabled), etc.;

Mechanically or electrically operated noise devices (such as bullhorns, gas-operated portable alarm horns)

Banners and other objects illustrating offensive wording or language (e.g. racist, xenophobic, right wing extremist, Nazi or political propaganda material)

Unwieldy objects as in ladders, stools, (folding) chairs, boxes, cases, large bags, backpacks, baby buggies, laser pointers, wistles

All flagpoles not made of wood and longer than one meter or with a diameter of more than 1.5 centimeters. The material of brought rather approved flags or banners have to be categorized as flame resistant

Extensive banners (max. 1,0m²), two-poled banners, a larger quantity of paper, wall paper, a larger quantity of confetti

Drugs in terms of Narcotics Law

Food of any kind, exceptions are made for visitors with specific dietary needs due to medical conditions. Required is the presentation of a medical certificate or an appropriate ID. Nourishments for infants and young children are permitted as well

Animals of any kind

What happens to the floor plan of Eisbären Berlin when a concert is scheduled?

During other events the ice is covered with paving tiles which are 7 centimeters thick. The tiles\' function is to prevent cold feet.

Which house regulations apply to the O₂ World?

The details of our house regulations can be downloaded here.

Can I take a guided tour around the O₂ World?

We do offer guided tours around O₂ World. However, most of them are in German. Please send an email to tour@o2world.de to check when the next English tour is available.

Where can I find information for wheelchair users?

As one of the most modern arenas worldwide O₂ World is handicapped accessible. Information about parking, access and toilet facilities can be found in our section Wheelchair Users.

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